Pilothouse Communications

Transform your communication experience with Univerge Blue. Connect confidently!

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Since

2004

Serving Our Clients and Delivering Exceptional Customer Service

WHAT IS UNIVERGE BLUE CONNECT?

NEC UNIVERGE BLUE CONNECT is a fully integrated cloud-based unified intelligent communications platform for any size business. NEC believes that tools facilitate communications, but people are the center of all communications and with effective communication tools people can be more productive and connected.

These communication tools should be easy to use, high-performing, dependable, and stress-free so that you can focus on what is being communicated and not the tool itself.

  • UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s five pillars of a Stress-Free Cloud Experience.

  • UNIVERGE BLUE incorporates all your business communication and collaboration methods and devices into one integrated, intelligent, easy-to-manage cloud-based system that is accessible from anywhere at any time.

WHAT UNIVERGE BLUE CAN DO

UNIVERGE BLUE incorporates all your business communication and collaboration methods and devices into one integrated, intelligent, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNIVERGE BLUE includes:

PBX PHONE SYSTEM

PBX phone system is a cloud-based phone system with an integrated combination of 100+ enterprise-grade features along with industry-leading network call quality and uptime.

DESKTOP APP

The free UNIVERGE BLUE CONNECT Desktop App brings essential collaboration tools together, making teamwork easier than ever.

MOBILE APP

The UNIVERGE BLUE CONNECT mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity.

TEAM CHAT AND BUSINESS SMS

With the Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments.

REMOTE OFFICE

NEC UNIVERGE BLUE preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office

SCREEN SHARING

Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making

UNIVERGE BLUE CONNECT PACKAGES

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC’s Stress-Free Cloud Experience.

ESSENTIALS

Cloud PBX phone system
with team chat, presence,
and core video
conferencing capabilities

ESSENTIALS

Cloud PBX phone system
with team chat, presence,
and core video
conferencing capabilities

PRO

A full communication and
collaboration suite with
extensive video meeting
capabilities and
sophisticated cloud storage

PRO

A full communication and
collaboration suite with
extensive video meeting
capabilities and
sophisticated cloud storage

PRO PLUS

PRO package with boosted
meeting capacity and more
3rd party integration
capabilities

PRO PLUS

PRO package with boosted
meeting capacity and more
3rd party integration
capabilities

*Unlimited incoming calling and up to 6,000 minutes per month per user for outgoing calling. 

NOT SURE WHAT PACKAGE IS RIGHT FOR YOU?

Our API

UNIVERGE BLUE API PLATFORM

NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal
processes, increasing employee productivity, and more

TRANSFORMING HOW BUSINESSES WORK

With UNIVERGE BLUE, you can scale and manage your communications according to your company’s needs. No more overspending on lines you don’t need or being constrained by unexpected growth. Order additional services and manage your employee phone, data backup, video and conferencing services through a single interface.

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Why We Are Best

UNIVERGE BLUE INTEGRATIONS

UNIVERGE BLUE EXTEND is an integration platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business
applications like Google, Microsoft, Salesforce and more – driving higher productivity and increasing customer retention at no heavy cost.

 

Increase Employee Productivity

100%

No heavy IT investment

90%

• Drive customer retention and increase revenue:

100%

Don't just communicate, Connect! Experience the magic of Univerge Blue for your business.

Activate Univerge Blue Connect and thrive!

Other Unique Features

Connect confidently, collaborate seamlessly. Elevate your business to new heights.

  • VIDEO CONFERENCING & SCREEN SHARING

    With UNIVERGE BLUE CONNECT, the days of having to be in the physical meeting location are over. Web video conferencing allows team members and customers to be a part of effective and actionable meetings, anywhere at any time.

  • CONFERENCE ROOMS

    CONNECT ROOMS is a hybrid video conferencing solution that brings all the benefits of CONNECT MEET into any conference room.

  • VOICEMAIL

    UNIVERGE BLUE CONNECT you no longer need to be beside your business phone to listen to and access your business voicemails. With CONNECT, voicemail can be managed and accessed according to user needs

  • WEB-FAXING

    Free your organization from fax hardware and supply costs with UNIVERGE BLUE CONNECT. UNIVERGE BLUE CONNECT provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web.

  • File Sharing

    UNIVERGE BLUE CONNECT makes it easy for teams to work together, no matter how many miles apart they may be. Every CONNECT user gets 2GB of UNIVERGE BLUE SHARE file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files

  • Security

    UNIVERGE BLUE ensures a commitment to security by meeting stringent industry standards, such as HIPAA for medical records, CPNI to protect user information, PCIDSS to protect credit card information and SOC II audit to demonstrate our controls and processes are effective in minimizing risk and exposure to cloud-stored data.

  • CALL CENTER

    Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. UNIVERGE BLUE CONNECT helps make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly.

UNIVERGE BLUE CONNECT DESKTOP & MOBILE APPLICATIONS

Whether working from an office, a living room, or a coffee shop, the free UNIVERGE BLUE CONNECT Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.

  • Find the UNIVERGE BLUE CONNECT Mobile App in the Google Play™ Store/Apple Store or Desktop App from our website.

  • Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go

  • Log into CONNECT using just your company email credentials.

  • Your full desktop chat history is synchronized with your mobile device so you can stay connected.

Transform Your Communication - 24/7 Support for Your Success

Feel free to reach out to us with your questions, comments, or inquiries. We’re here to assist you and look forward to hearing from you soon.

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Testimonials

Building your brand in the digital world

– Ledyard, CT L&M Systems, Inc. (Lawrence Memorial)

“I am pleased to recommend the services of Pilothouse Communications LLC. They have been providing L&M Systems with excellent service since 2006. They staff a team of knowledgeable, dependable, and courteous professionals. Pilothouse supports nine of our medical practices. They consistently troubleshoot any issues and manage upgrades or changes in a timely manner

Bob Sylvia Technical Operations Manager, EvesAddiction.com

“We needed to update and expand our Toshiba phone system to meet growing call center needs. Pilothouse worked with us to find the right sized system for our budget. All the options were clear and the installation was a breeze. Any support issues were handled promptly and effectively. We couldn’t be happier.”

–East Haddam, CT Edward C. Blaschik, Theatre Manager – Goodspeed Opera House

“Your staff’s knowledge of both the new and old technology is invaluable in helping maintain the various systems here at the Goodspeed. Your flexibility and commitment to customer service are very comforting to me, You will always be the communications partner for The Goodspeed Opera House. Thank you.”

Wallingford, CT Davenport Associates

“Pilothouse Communications has exceeded my expectations. My whole office is different with the way we handle the calls” no stressing out from receptionist” so many added abilities to improve our handling of high volume calls” I wanted to extend my thanks to all and to let you know that we are very glad to have made Pilothouse Communications our agent.”

–Windsor, CT Julie Kote, Office Manager – Comfort Systems Inc.

“Prompt, courteous install-very willing to address our requests and acknowledge
our needs. Everything was and continues to be great!
Thank you.”

Navigate the future of connectivity with Univerge Blue Connect