"...We operate a call center for people living in poverty in Connecticut, assessing their civil legal problems and providing them in legal advice and referral over the phone. Without phones we cannot help our clients.
As a non-profit organization with an impossible-to-fulfill mission we are always short of funds so we were operating with a phone system that was past its prime and had not been updated when our worst nightmare happened: the system failed suddenly without warning. Enter Pilothouse to the rescue. After a day and a half of analysis, replacement of critical parts and a little technological magic we were back up and running. Pilothouse advised us to replace the system rather than continue to patch it together. (They) even offered us a wonderful deal on a system that would do all we needed and more. For what seemed like good reasons at the time, we turned them down, opting instead to continue to hope that our old system would carry us a while longer.
Within a month the old system dies completely...Pilothouse generously sold us the system they offered a month earlier, set up and installed a new system, did the necessary programming and orient staff. Remarkably, this all happened within three days. ....They are skilled, responsive, reliable and easy to work with" - Statewide Legal Services of Connecticut - Wethersfield, CT
"I am pleased to recommend the services of Pilothouse Communications LLC. They have been providing L&M Systems with excellent service since 2006. They staff a team of knowledgeable, dependable, and courteous professionals. Pilothouse supports nine of our medical practices. They consistently troubleshoot any issues and manage upgrades or changes in a timely manner
Given the opportunity Pilothouse Communications, LLC would be an excellent choice for a telecommunications vendor. I welcome and would enjoy any questions you may have..." L&M Systems, Inc. (Lawrence Memorial) - Ledyard, CT
"From the time we purchased the system until the installation was complete, the staff at Pilothouse were professional, knowledgeable and extremely helpful. The planning meetings brought great ideas to light! Use of Call Center technology and the Netphone Application have greatly increased our staff's productivity and has enabled us to provide better service to our patients. Your team made it seem so easy and the "go live" went seamless. Great job! I would definitely recommend your products and services to other businesses. - Bristol Gastroenterology Associates - Bristol & Farmington, CT
"When I opened my OB-GYN practice" I needed a telecommunications solution that would seamlessly network my two offices together". Pilothouse "evaluated my needs and assured me their company and the Toshiba solution would work as they have vast experience with multi-site medical practices". The system worked from day one and I am very happy with Pilothouse's solution for my practice. I am confident that my patients can reliably get a hold of my office and my staff isn't frustrated with missed calls.
The staff at Pilothouse was very courteous and informative during the installation and continues to be responsive, knowledgeable and professional. I would highly recommend Pilothouse Communications." Ann Strong, MD - Strong Women's Health - New Haven & Guilford, CT
"Pilothouse Communications has exceeded my expectations. My whole office is different with the way we handle the calls"no stressing out from receptionist" so many added abilities to improve our handling of high volume calls" I wanted to extend my thanks to all and to let you know that we are very glad to have made Pilothouse Communications our agent." - Davenport Associates - Wallingford, CT
"Your staff's knowledge of both the new and old technology is invaluable in helping maintain the various systems here at the Goodspeed. Your flexibility and commitment to customer service is very comforting to me, You will always be the communications partner for The Goodspeed Opera House. Thank you." Edward C. Blaschik, Theatre Manager - Goodspeed Opera House - East Haddam, CT
"EASTCONN Regional Education Service Center needed to replace an aging Executone Phone System. That system was servicing two of our most active sites with regard to phone traffic and our most demanding in terms of staff requirements". Some global factors we needed to consider were cost and business interruption, availability of equipment, expandability and finally, serviceability"
Following the contract award to Pilothouse" the actual installation and conversion from our old system to the new happened quickly and virtually seamlessly". I would like to say that Pilothouse delivered in every area of customer service while responding to our agencies needs"promptly and professional by the entire staff. I would unequivocally recommend Pilothouse Communications as a vendor to anyone seeking commercial telecommunications services." - EASTCONN - Hampton, Willimantic, CT plus.
"Communication between team and customer and execution of product installation went beyond expectations" - New Opportunities Inc. - Waterbury, CT
"Everyone involved in this project did a wonderful job. We are very happy. Job well done." - Dr. Paula Bevilacqua - Cheshire, CT
"The move from our Hartford location to East Hartford was timely and professional. The job was initiated as discussed and we were very pleased." Wendy Robertson, Office Manager East Hartford Division - Berlin Oil - East Hartford, CT
"Job well done in a friendly and efficient manner." Mimi Jazxhi, Operations Manager - Martin & Rowland Insurance - Prospect, CT
"Prompt, courteous install-very willing to address our requests and acknowledge our needs. Everything was and continues to be great! Thank you." Julie Kote, Office Manager - Comfort Systems Inc. - Windsor, CT
"We needed to update and expand our Toshiba phone system to meet growing call center needs. Pilothouse worked with us to find the right sized system for our budget. All the options were clear and the installation was a breeze. Any support issues were handled promptly and effectively. We couldn't be happier." Bob Sylvia, Technical Operations Manager, EvesAddiction.com